Systems built for
operational excellence.
We design, build, and deploy production AI agents and automation pipelines that eliminate manual operational bottlenecks. Every engagement below is backed by audited numbers and production code.
Autonomous Enterprise Customer Operations Platform
in manual triage time across 40k monthly inquiries
The Bottleneck
Customer support teams were overwhelmed handling 40,000+ monthly queries across WhatsApp and web portals, with manual spreadsheet lookups causing 4-hour response delays.
The Shipped System
Deployed a deterministic multi-agent state machine on pgvector similarity embeddings, connected directly to Meta Cloud API and PostgreSQL order records.
- Sub-280ms P95 latency with pgvector similarity indexing
- Deterministic human-in-the-loop fallback with full transcript preservation
- Integrated across WhatsApp Business API, Web, and Zendesk CRM
Multi-System ERP & Financial Pipeline Automation
across 15,000 automated monthly ledger reconciliations
The Bottleneck
Accounting staff lost 40+ hours every week manually cross-referencing CSV spreadsheets from mobile financial services with physical warehouse delivery slips.
The Shipped System
Architected an idempotent event-driven webhook pipeline that parses MFS SMS/API statements, validates order IDs, and posts balancing ledger entries automatically.
- Zero-latency webhook ingestion with idempotent retry queues
- Automated dispatch manifests and courier API webhook synchronization
- Eliminated 40+ manual spreadsheet hours per week with zero variance
Real-Time Executive Intelligence & Predictive Forecasting Suite
with real-time revenue projection telemetry
The Bottleneck
Leadership operated with 3-week stale financial reports extracted manually from multiple legacy ERP instances, blinding executive capital allocation decisions.
The Shipped System
Built a unified real-time telemetry dashboard streaming live transaction volumes, forecasting cash flow runway, and alerting on margin deviations.
- Sub-80ms API response time with multi-tenant role-based access
- Automated daily KPI digest delivered to leadership Slack & WhatsApp
- Real-time anomaly alerts preventing stockouts and cash flow gaps
Healthcare Clinic Triage & Intelligent Scheduling OS
patient intake & diagnostic routing turnaround
The Bottleneck
Front-desk receptionist bottlenecks led to long clinic waiting lines, misplaced medical histories, and an 18% appointment no-show rate.
The Shipped System
Designed an automated multilingual intake bot that gathers preliminary symptoms, routes patients to the correct specialist, and sends calendar invites.
- Automated triage reducing clinic waiting room bottleneck by 75%
- Real-time calendar synchronization across 24 specialized physicians
- Zero private patient data leaked to public foundation model APIs
Automated Omnichannel Logistics & Dynamic Inventory Dispatch
in manual courier booking & stock checks
The Bottleneck
Out-of-stock items were being sold online while excess inventory sat idle in brick-and-mortar stores, generating customer chargebacks and courier delays.
The Shipped System
Engineered an omni-channel stock decrementing webhook cluster that routes fulfillment orders to the closest store location with available inventory.
- Real-time inventory decrementing preventing out-of-stock orders
- Automatic cheapest courier selection saving 14% on delivery fees
- Proactive SMS delivery tracking alerts sent directly to customers
Security & LLM Token Efficiency Architecture Audit
and zero-vulnerability enterprise security posture
The Bottleneck
Rapid experimentation resulted in un-cached LLM API calls ballooning monthly cloud bills without prompt safety guardrails or data isolation.
The Shipped System
Implemented semantic caching with Redis and pgvector, restructured system prompts into structured schemas, and locked down tool-calling execution sandboxes.
- Prompt compaction & semantic cache cutting monthly LLM spend in half
- Rigorous penetration testing on agent tool-calling boundaries
- Executive architecture roadmap delivered with fixed implementation scope
Ready to automate your team's manual workflows?
We begin every engagement with an operations diagnostic audit. Fixed fee, transparent scope, and guaranteed delivery milestones.